Please read these Terms & Conditions carefully before using this site. You should review the Conditions of Use regularly as they may change at any time. References to “you” or “your” shall mean the person authorized to access and use this site. References to “we”, “us” or “our” shall mean the Company.
- Due to Seasonal and regional availability, arrangements may differ from photo depictions.
- Not all flowers/arrangements shown in the website are available at all time.
- Substitution of flowers of similar style with equal or greater value may be necessary. Vases and baskets may appear different and will substitute with the closest design.
- Dimensions of products in the website are rough estimations.
- One Olive reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of One Olive florals shall remain final.
- Payment can be made through Paypal.
- Any orders that are of less than 500 Singapore dollars must be fully paid in advance after confirmation. A deposit of 50% of the invoice amount is required for orders of 500 Singapore dollars or more. The remaining balance of 50% must be settled prior 5 days before delivery.
- Delivery service is available and chargeable at 20 Singapore dollars for all locations in Singapore.
- There will be an additional charge of $15 imposed for deliveries before 11am and after 7pm.
- We will do our best to accommodate the requested delivery time but will be subjected to traffic situations.
- Additional delivery charge ($20 per trip) will be imposed if given incorrect details or if item/bouquet is not received at given address.
Cancellation / Change of order
- If you wish to change your order, a notification of 48 hours prior to collection / delivery is required for bouquets and arrangements.
- Please note that 2 days advance notice is required.
- 3 weeks notice to be given for wedding or other floral event decorations.
- No cancellation of order is accepted and all flowers/plants/goods are non-exchangeable and non-refundable.
- All orders made through email will be confirmed by One Olive Team within 24 hours. If you do not receive our confirmation within 24 Hours, please contact us immediately.
Prices are quoted in Singapore dollars. One Olive does not charge GST.